About Us

Return Policy

We offer a 30-day return period.
This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at contact@houseofpearlia.com.
Please note that returns must be sent to the following address:
Balanstraße 97 B, 81539 Munich

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

If you have any return-related questions, feel free to contact us at contact@houseofpearlia.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, or plants),

• Custom products (e.g., special orders or personalized items),

• Personal care goods (e.g., beauty products),

• Hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union – 14-Day Cooling Off Period

Notwithstanding the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As described above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@houseofpearlia.com.